Effective Date: 01.06.2025
Company Name: Localxpert™ Powered by DNEWAY LLP
Location: Teghoria, (near Lokhnath temple), Kolkata- 700157, India

1. Overview

At Localxpert™ Powered by DNEWAY LLP, we strive to provide reliable and timely services to all our customers. However, we understand that sometimes plans change. This policy outlines the terms for cancelling service bookings and requesting refunds.

2. Cancellation Policy a. Customer-Initiated Cancellations

  • Free Cancellation Window: Bookings can be cancelled up to 2 hours before the scheduled service time without any charges.

  • Late Cancellation Fee: If a booking is cancelled within 2 hours of the scheduled time, a cancellation fee of up to ₹100 may apply, depending on the nature of the service.

  • No-show: If the customer is unavailable or unreachable at the scheduled time and location, the booking may be marked as a no-show, and no refund will be provided.

b. Service Provider-Initiated Cancellations

  • In rare cases where the assigned service provider is unavailable, we will either assign a replacement or reschedule the service based on your preference.

  • If rescheduling is not acceptable, a full refund will be processed.

3. Refund Policy a. Eligible Refund Cases

You may be eligible for a full or partial refund under the following circumstances:

  • The service provider did not arrive or complete the job due to their fault.

  • You cancelled the service within the allowed free cancellation window.

  • The service was unsatisfactory and verified by LocalXpert through an internal investigation.

b. Non-Refundable Cases

Refunds will not be issued in cases including but not limited to:

  • Customer unavailability at the time of service.

  • Service cancelled after the job has already started.

  • Dissatisfaction without specific or verified reasons.

c. Mode of Refund

  • Refunds will be issued to the original mode of payment (bank account, UPI, or wallet).

  • For cash payments, refunds will be processed via bank transfer or wallet credit upon verification.

d. Refund Processing Time

Refunds are usually processed within 5–7 business days after approval.

4. How to Request a Cancellation or Refund

To cancel a booking or request a refund, please:

Make sure to include your Booking ID, reason for cancellation, and any relevant photos or feedback (for refund requests).

5. Changes to This Policy

Localxpert™ Powered by DNEWAY LLP reserves the right to modify this Cancellation & Refund Policy at any time. Updates will be posted on our website and will be effective immediately upon posting.

6. Contact Us

If you have any questions about this policy, feel free to contact us at:

Email: info@localxpert.in
Phone: +913345074415
Address: Teghoria, (near Lokhnath temple), Kolkata- 700157, India