Effective Date: 01.06.2025
Company Name: Localxpert™ Powered by DNEWAY LLP
Location: Teghoria, (near Lokhnath temple), Kolkata- 700157, India

1. Introduction

Localxpert™ Powered by DNEWAY LLP ("we", "our", or "us") is committed to protecting the privacy and security of our users ("you", "your"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website(https://localxpert.in/), mobile application, and services.

2. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Name, address, phone number, email ID

  • Identity verification documents (if applicable)

  • Payment details (processed through secure third-party gateways)

b. Service Usage Information

  • Booking details and service history

  • User preferences and feedback

  • Communications between you and service providers or LocalXpert

c. Device & Log Information

  • IP address, device type, OS version

  • App usage analytics and error logs

d. Location Information

  • GPS-based location data for service delivery (only with your consent)

3. How We Use Your Information

We use your information for the following purposes:

  • To register and manage your account

  • To process bookings and payments

  • To match you with suitable service providers

  • To improve our platform, services, and customer experience

  • To send service-related communications (e.g., confirmations, reminders)

  • To comply with legal obligations and resolve disputes

4. Information Sharing and Disclosure

We do not sell your personal data. We may share your information in the following circumstances:

  • With service professionals to fulfill your service request

  • With payment processors for transaction processing

  • With legal or regulatory authorities when required by law

  • With third-party vendors for analytics, hosting, or customer support (under strict confidentiality agreements)

5. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy, or as required by applicable law.

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

  • End-to-end encryption for sensitive data

  • Secure payment gateways (e.g., PCI-DSS compliance)

  • Access control and data minimization practices

However, no method of transmission over the internet is 100% secure. You use our services at your own risk.

7. Your Rights and Choices

You have the right to:

  • Access, update, or delete your personal information

  • Withdraw consent for data processing (may limit service functionality)

  • Opt out of marketing communications

To exercise these rights, please contact us at the details provided below.

8. Cookies and Tracking Technologies

Our website/app may use cookies or similar technologies to enhance user experience, perform analytics, and remember your preferences. You can modify your browser settings to decline cookies, though this may affect certain functionalities.

9. Children’s Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on our platform with a new effective date. Continued use of our services implies acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us:

Email: info@localxpert.in
Phone: +913345074415
Address: Teghoria, (near Lokhnath temple), Kolkata- 700157, India